ACG Group (“we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy
Policy explains how we collect, use, share, and safeguard your personal information when you interact
with our website and mobile app (collectively, the “Site”). By using our services, you agree to the terms
of this Privacy Policy. In this Privacy Policy, references to “you” mean any person submitting any data
to us or our agent or the Site.
Data protection is a matter of trust and your privacy is important to us. We shall therefore only use
your name and other information which relates to you in the manner set out in this Privacy Policy. We
will only collect information where it is necessary for us to do so and we will only collect information
if it is relevant to our dealings with you. We will only keep your information for as long as we are either
required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal details. During your visit to the
Site you remain anonymous and at no time can we identify you unless you have an account on the
Site and log on with your user name and password.
Personal Data We Collect
We may collect various information if you seek to place an order for a product to us on the Site. We
collect, store, and process your data for processing your purchase on the Site and any possible later
claims, and to provide you with our services. We may collect your title, name, gender, email address,
postal address, delivery address (if different), telephone number, mobile number, payment details,
payment card details or bank account details.
We need this information in order to allow you to go ahead with placing your order for a product on
the Site. We may use that data to process payment for the product and deliver the product to you.
We also use that data to inform you when the product is about to be delivered. We may pass your
name, phone number, email address and address on to a third party in order to make delivery of the
product to you (for example to our courier or supplier). We may also use your data in order to manage
the Site, collect payment from you, enable you to subsequently use parts of the Site, detect any fraud
or Site abuses, send you information relevant to the Site or our products, and in case we have any
queries. We do not use your data for automated decision-making or profiling.
Payments that you make through the Site will be processed by ACG Group.
You may receive phone calls from us or our third-party associates in relation to providing services to
you.
You must only submit to us or the Site information which is accurate and not misleading, and you must
keep it up to date and inform us of changes immediately.
Your actual order details may be stored with us and you may access this information by logging into
your account on the Site. Here you can view the details of your orders that have been completed,
those which are open and those which are shortly to be dispatched and administer your address
details, bank details and any newsletter to which you may have subscribed. You undertake to treatthe personal access data confidentially and not make it available to unauthorized third parties. We
cannot assume any liability for misuse of passwords unless such misuse is our fault.
Subject to the terms of this Privacy Policy, we shall not share any of your personal information with
third parties without your explicit consent. We do not sell or rent your personal information to third
parties for their marketing purposes without your explicit consent and we only use your information
as described in the Privacy Policy. We view protection of your privacy as a very important community
principle. We understand clearly that you and your information is one of our most important assets.
We store and process your information on computers located in India that are protected by physical
as well as technological security devices. If you object to your information being transferred or used
in this way please do not use the Site.
We reserve the right to communicate your personal information to any third party that makes a legally
compliant request for its disclosure.
Children Information
Use of our Site is available only to persons who can form a legally binding contract under the Indian
Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age
of 18 years. If you have shared any personal data of children under the age of 18 years, you represent
that you have the authority to do so and permit us to use the information in accordance with this
Privacy Policy.
Your rights
a. Right to access your data
b. Right to correct inaccurate data
c. Right to delete your data
d.Right to data portability
You have the right to exercise these rights by writing to us on our customer service email ID –
shop@farmloom.com.
Other uses of your personal information
We may also send you other information about us, the Sites, our products, sales promotions, our
newsletters, SMS updates, anything relating to the Company or our business partners. If you would
prefer not to receive any of this additional information as detailed in this paragraph (or any part of
it) please click the “unsubscribe” link in any email that we send to you or follow the unsubscription
process as detailed in the SMS. Kindly note that unsubscribing from one medium does not
automatically lead to unsubscription from the other. Within 7 working days (days which are neither
(i) a Saturday or Sunday, nor (ii) a public holiday anywhere in India) of receipt of your instruction we
will cease to send you information as requested. If your instruction is unclear, we will contact you for
clarification.
Protection of your personal information
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage
and disclosure of personal information (including sensitive personal information). We may at times,request proof of identity before we disclose personal information to you. Please note, your Payment
Card details are maintained in encrypted form on secured server. However, no method of electronic
transmission or storage is 100% secure and we cannot guarantee its outright security. In spite of all
these precautions on our part, if there is any attack in the form of hacking, distribution denial of service
attack (DDOS), etc, which results in your personal data on our platform being compromised, we shall
not be liable to you for any such loss or damage caused by any technologically harmful material such
as viruses or a DDOS or otherwise.
The Site may contain links to other sites. We are not responsible for the privacy policies and/or
practices on other sites. When following a link to another site you should read that site’s privacy policy.
We endeavour to protect the privacy of your account and other Personal Information we hold in our
records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software
failure, and other factors may compromise the security of user information at any time. Keeping in
mind the sensitive nature of information, we request you not to be ignorant about unauthorized
access to your password and to your computer while signing up. We request you to be sure to sign off
when you have finished using a shared computer.
Cookies
When you interact with our Site, we use cookies to automatically collect, store and use technical
information about your system and the pages or information you requested on our Platform. Cookies
are widely used to make Site work, or work more efficiently, as well as to provide information to the
website owner or others. You may be able to change the preferences on your browser or device to
prevent or limit your computer’s or device’s acceptance of cookies, but doing so may prevent you from
taking advantage of our Site’s best features.
The acceptance of cookies is not a requirement for visiting the Site. However, we would like to point
out that the some functionality on the Site and ordering is only possible with the activation of cookies.
Cookies are tiny text files which identify your computer to our server as a unique user when you visit
certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive.
Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or
want to enter, the Site. We only use cookies for your convenience in using the Site (for example to
remember who you are when you want to amend your shopping cart without having to re-enter your
email address) and not for obtaining or using any other information about you (for example targeted
advertising). Your browser can be set to not accept cookies, but this would restrict your use of the
Site. If you want to find out more information about cookies, go to http://www.allaboutcookies.org
or
to
find
out
about
removing
them
from
your
browser,
go
to
http://www.allaboutcookies.org/manage-cookies/index.html.
The Site uses technology from Google Analytics through which data is collected and stored for
marketing and optimization purposes and data use profiles are prepared under a pseudonym. Cookies
may be used for these purposes. The cookies enable recognition of the Internet browser. The data
collected with these technologies is not used, without separate authorization by the person
concerned, to personally identify the visitors to this Site and is not collated with personal data on the
pseudonym holder. The permission for data recording and storage may at any time be cancelled with
on-going effect.
Marketing Communications
We may send you newsletters, marketing materials, and information about new product launches via
email. SMS communications may be sent for the purpose of completing delivery orders. We obtain
your consent for marketing communications when you sign up for an account with us.
You can opt out of marketing communications at any time by clicking the “unsubscribe” button in the
email or by contacting us at shop@farmloom.com
How long do we keep your information for?
We retain your personal data in accordance with applicable laws, for a period no longer than is
required for the purpose for which it was collected or as required under any applicable law. However,
we may retain data related to you if we believe it may be necessary to the purpose of providing you
the services, prevent fraud, resolve disputes, or future abuse, to enable the Company to exercise its
legal rights and/or defend against legal claims or if required by law or We may continue to retain your
data in anonymised form for analytical and research purposes.
We will retain the personal information you provided when registering an account on our Site so long
as that account remains in existence. In the case of any contact you may have with our customer
services department, we will retain those details for as long as is necessary to resolve your query and
for a short period after the query is closed.
Your Consent
By visiting our Site or by providing your personal data, you consent to the collection, use, storage,
disclosure and otherwise processing of your personal data on the Site in accordance with this Privacy
Policy. If you disclose to us any personal data relating to other people, you represent that you have
the authority to do so and to permit us to use the data in accordance with this Privacy Policy.
You, while providing your personal data over the Site or any partner platforms or establishments,
consent to us (including our other corporate entities, affiliates, lending partners, technology partners,
marketing channels, business partners and other third parties like credit bureaus ) to contact you
through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy
Policy.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time. Use of information we collect now is subject to
the Privacy Policy in effect at the time such information is used. Whenever we revise or modify the
policy, the same will be updated online. If you continue to access the Site or use services available
from the Site or our other platform after those changes have come into effect, you acknowledge and
agree to the revised policy. We further request you to visit our privacy statement/policy periodically
for changes and/or updates, if any.
Customer Support
If you have a query, concern, or complaint in relation to collection or usage of your personal data
under this Privacy Policy, please contact us at shop@farmloom.com
