We make all commercial and reasonable endeavours to ensure that Products are delivered to the
Users in a timely fashion. Users are required to peruse and understand the terms contained herein. If
you do not agree then you are advised not to accept the Terms of Use and the Shipping and Delivery
Policy and may abstain from using the Platform. The terms contained in this Shipping and Delivery
Policy shall be accepted without modification and accordingly, you agree to be bound by the terms
contained herein.
Some of our products are made-to-order, while all others are made in small batches. Delivery
time will vary from product to product and cannot be guaranteed. Kindly note that we aim to
dispatch in stock products within 48 hours from the time of placing of order. An indicative time
period for delivery is approximately 6 to 7 business days from the date of placing the order. If
the product is made to order or requires customisation, then it may take up to 15 to 20
business days from the date of the order for delivery.
Shipment within India is non chargeable. A delivery charges will be applicable for the orders
outside India. This charges will be shared via email or WhatsApp.
Users are to provide complete street address along with their pin code details at the time of
placing the purchase order.
Estimated delivery times are to be used as a guide only and commence from the date of
dispatch. We are not responsible for any delays caused by third party delivery agencies and/or
due to time required for statutory clearances during the delivery process.
In case you book multiple products and services in one transaction, efforts will be made to
ship all products together. However, this may not always be possible. Furthermore, we process
to only one shipping address per order, therefore, in case, any customer places an order of
several items to be shipped to different address(es), each address shall be treated as a
separate order.
We do not ship to Post Office Box address(es) and do not take any responsibility for non-
delivery of orders in case an order is delivered to P. O. Box and not received by the customer.
We aim to keep stock of all products listed on our website. In case you have made payment
for a product that is unavailable or would take longer to deliver then, we will make proactive
attempts to communicate the User about the delay, within 2 to 3 working days, on his/her
registered mobile number or email address.
Further, we may at times be unable to deliver the confirmed order(s) to you and the reason for the
same could be inclusive of but not limited to the following:
unavailability of the relevant product;
poor/improper/defective quality of the relevant product ascertained through our quality audit
process; and
inaccuracies or errors in product or pricing information.
In the event of any circumstance(s) as aforementioned; you shall not be entitled to any damages or
monetary compensation. In the event we are unable to deliver the confirmed order(s) as mentioned
herein above and the payment for such order(s) has been made by you through your credit/debit card,
the amount paid by you while placing the order(s) on the Site will be reversed back in your card
account.
