{"id":3833,"date":"2024-09-13T03:54:15","date_gmt":"2024-09-13T03:54:15","guid":{"rendered":"https:\/\/farmloom.com\/?page_id=3833"},"modified":"2025-05-30T10:14:45","modified_gmt":"2025-05-30T04:44:45","slug":"cancellation-refund","status":"publish","type":"page","link":"https:\/\/farmloom.com\/index.php\/cancellation-refund\/","title":{"rendered":"CANCELLATION & REFUNDS"},"content":{"rendered":"\t\t
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CANCELLATION BY US<\/strong><\/p>

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve
the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may
result in your order being cancelled shall include limitations on quantities available for purchase,
inaccuracies or errors in product or pricing information, or any defect regarding the quality of the
product. We may also require additional verifications or information before accepting any order. We
will contact you if all or any portion of your order is cancelled or if additional information is required
to accept your order. If your order is cancelled after your credit card has been charged, the said amount
will be reversed back in your Card Account.<\/p>

CANCELLATIONS BY THE USER<\/strong><\/p>

In case of requests for order cancellations, we reserve the right to accept or reject requests for order
cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and
the order has not been processed \/ approved by us, we shall cancel the order and refund the amount.
A request for cancellation of order shall be valid and accepted only if they are made within 2 (two)
hours of making the order on the Platform. We will not be able to cancel orders that have already been
processed or orders for which request for cancellation is made after the expiry of 2 (two) hours from
making the order. We have the full right to decide whether an order has been processed or not. The
User agrees not to dispute the decision made by us and accepts our decision regarding the
cancellation.<\/p>

SHIPPING AND DELIVERY<\/strong><\/p>

We make all commercial and reasonable endeavours to ensure that Products are delivered to the
Users in a timely fashion. Users are required to peruse and understand the terms contained herein. If
you do not agree then you are advised not to accept the Terms of Use and the Shipping and Delivery
Policy and may abstain from using the Platform. The terms contained in this Shipping and Delivery
Policy shall be accepted without modification and accordingly, you agree to be bound by the terms
contained herein.<\/p>

  1. Some of our products are made-to-order, while all others are made in small batches. Delivery
    time will vary from product to product and cannot be guaranteed. Kindly note that we aim to
    dispatch in stock products within 48 hours from the time of placing of order. An indicative time
    period for delivery is approximately 6 to 7 business days from the date of placing the order. If the product is made to order or requires customisation, then it may take up to 15 to 20
    business days from the date of the order for delivery.<\/li>
  2. Shipment within India is non chargeable. A delivery charges will be applicable for the orders
    outside India. This charges will be shared via email or WhatsApp.<\/li>
  3. Contact our customer service team at shop@farmloom.com<\/span><\/a> or WhatsApp (+91 7377376464)<\/a><\/span>
    for International Orders.<\/li>
  4. Users are to provide complete street address along with their pin code details at the time of
    placing the purchase order.<\/li>
  5. Estimated delivery times are to be used as a guide only and commence from the date of
    dispatch. We are not responsible for any delays caused by third party delivery agencies and\/or
    due to time required for statutory clearances during the delivery process.<\/li>
  6. In case you book multiple products and services in one transaction, efforts will be made to
    ship all products together. However, this may not always be possible. Furthermore, we process
    to only one shipping address per order, therefore, in case, any customer places an order of
    several items to be shipped to different address(es), each address shall be treated as a
    separate order.<\/li>
  7. We do not ship to Post Office Box address(es) and do not take any responsibility for non-
    delivery of orders in case an order is delivered to P. O. Box and not received by the customer.<\/li>
  8. We aim to keep stock of all products listed on our website. In case you have made payment
    for a product that is unavailable or would take longer to deliver then, we will make proactive
    attempts to communicate the User about the delay, within 2 to 3 working days, on his\/her
    registered mobile number or email address.<\/li><\/ol>

    Further, we may at times be unable to deliver the confirmed order(s) to you and the reason for the
    same could be inclusive of but not limited to the following:<\/p>